Returns & Exchanges

At Rustic Art, we take pride in our handcrafted quality, but if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. All returned products must be in their original condition and packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package over any old shipping marks.

4

Receive Your Refund

Once our artisans inspect the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing