Frequently Asked Questions
Everything you need to know about our handcrafted collections.
Are your products truly handmade?
Yes, every item at Rustic Art is handcrafted by skilled artisans. Because we use natural materials and manual techniques, each piece features unique variations in wood grain, texture, and finish.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. For custom or made-to-order pieces, please allow an additional 7 days for production before your item is dispatched.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized orders are final sale unless they arrive damaged.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination and weight of the package.
How should I care for my rustic wooden items?
To maintain the beauty of your wood products, avoid direct sunlight and extreme humidity. Wipe with a dry or slightly damp lint-free cloth, and occasionally apply a food-safe mineral oil to prevent drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.